No Heat, Freezing, with children.

Rented a cabin, hours drive away. When we got there the power was completely off. When we turned it on, no heat. We had multiple toddlers and it was night time and impossible to drive back home, so we stayed the night in the freezing cold. The next day they sent a technician, who said the blower motor is busted and can't be fixed. We left that morning. Talked to vrbo and they aren't refunding the rental or any fees. Anything we can do? The owner also won't communicate with us at all.

Pretty sure we are SOL, but it's ridiculous.