Tour Group Ghosted Me
So I booked with Bismillah Tours USA and they completely screwed me. They were good until after payment. I'M LEAVING FOR UMRAH IN 9 DAYS with a family of 6 all of us our first time so I thought we would be safe with a tour group.
They told me they applied for our visas in Jan and we're still waiting for confirmation. I kept asking cuz WE ARE LEAVING VERY SOON .
This is what they sent me:
"Salam Sister,
We would like to inform you that Bismillah Tours has gone bankrupt due to financial crisis and as your payment was received in Travelcation account we were also working Under Travelcation ltd and your bookings are confirmed under there account, So we would like to request you to contact Travelcation for your future concerns, Make sure to get your flights hotels visa and transfers reservations reconfirmed by Travelcation.
You can contact them on below number."
I am frantically calling them and will not say anything and leaving my messages on read.
I am so heartbroken. Please if someone can help me, because I am so lost.
UPDATE: They left me on read and just said to get a refund from Travelcation as that was the 3rd party company they used for processing payments. With the grace of Allah and all your help, I was able to secure the accommodations, visas and drivers/ziyarats. Alhamdulilah I completed my Umrah this morning and got called off the wait-list for Rawdah appt and it feels amazing !!! As I was completing my Umrah, I received the credit notification from my credit card after I filed a dispute with them. Clearly, Allah is the Best of All Planners.